Terms and Conditions
Updated 26 January 2018
Please read these Terms and Conditions before placing an order. By accessing te-amor.com (‘the Website’) and/or placing an order, you (‘the Buyer’) agree to be bound by the terms, conditions and disclaimers in this notice.
The Website is operated by Té Amor Ltd (‘the Company’/‘we’/‘us’), whose registered office is Ardoe, La Route de Noirmont, St Brelade, Jersey, JE3 8AJ. The Company Registration Number is 119832.
We aim to provide you with excellent customer service. Should you have any questions or comments, please contact us at:
Telephone: +44 (0)7829 710246
CHANGES TO TERMS AND TO THE WEBSITE
Té Amor reserves the right to make changes to the Website, its policies and Terms and Conditions at any time. It is the Buyer’s responsibility to check this page periodically for changes. Continued use of or access to the Website following any changes constitutes acceptance of any changes.
ORDERING AND THE CONTRACT
Orders placed on the Website are in accordance with The Distance Selling (Jersey) Law 2007.
When you place an order at www.te-amor.com you are making an offer to buy goods and you will receive an automatic Order Acknowledgment email from us detailing your order.
Once we have checked the price and availability of the goods, we will send you a Dispatch Confirmation email stating that we accept your order, and that a contract has been made between us.
You can cancel your order at any time before receipt of the Dispatch Confirmation by emailing us at email@example.com.
All Products advertised are subject to availability. At Té Amor we endeavour to ensure all information and pricing is accurate. However, if an error does occur, we retain the right to cancel the order at any time before dispatch.
All products supplied to you remain the property of Té Amor until payment is received in full.
CANCELLATION OF CONTRACT AND RETURN OF PRODUCTS
You can cancel a contract to buy with us for any reason by sending a ‘Cancellation Notice’ to firstname.lastname@example.org up to 7 working days from the day after receiving your order.
The costs of returning goods is your responsibility, unless the products are faulty or incorrectly supplied – please see the section below entitled Return of Faulty Products or Incorrect Orders for more information.
Products must be returned to Té Amor, Ardoe, La Route de Noirmont, St Brelade, Jersey, Channel Islands JE3 8AJ. The returned products must be received by us within 21 days of sending the Cancellation Notice email.
It is your duty to take good care of all products which are to be returned to us. You must send the products at your own risk, ensuring that they are packaged adequately to protect against damage, otherwise your could be liable to Té Amor for any reduction in value of the products.
We will not accept the return of any products which are damaged, have broken seals or are otherwise not as new (except for faulty products), although it is acceptable to open the outer packaging to inspect the products.
Assuming the above conditions are met, Té Amor will reimburse the price of the returned products (not including the cost of delivery) within the period of 30 days from receipt of the Cancellation Notice.
RETURN OF FAULTY PRODUCTS OR INCORRECT ORDERS
We adhere to The Supply of Goods and Services (Jersey) Law 2009, which gives the consumer rights and remedies on receipt of a faulty product.
If you wish to return a faulty product (or if there is an error in the order), please email a Cancellation Notice to us at email@example.com as soon as possible, detailing the problem.
We may ask you to return the product to Té Amor, Ardoe, La Route de Noirmont, St Brelade, Jersey, Channel Islands, JE3 8AJ within 28 days of sending the Cancellation Notice. We will refund the contract price for the product after inspection and we will reimburse the cost of return. Please enclose a postage receipt with the return.
Té Amor accepts no responsibility for any consequential loss caused to the buyer following the receipt of faulty products.
Té Amor may offer to repair or provide a replacement for the faulty product if it is practicable to do so. Reasonable time must be given to carry out any possible repairs or to provide a replacement. Alternatively, Té Amor may offer you a discount off the Contract Price for the faulty product.
Any refunds will be made to the credit or debit card account charged for the original purchase. We will email you to confirm when the refund has been processed, and please allow 30 days from the Cancellation Notice for the refund to be credited to your account. Please be aware that we will only return postage if the goods are faulty or the order is incorrect.
You must notify us of non-delivery of your order, or part thereof, no later than 28 days from the date of order by contacting us by email at firstname.lastname@example.org. We will then arrange to either send you replacement goods or process a refund against the card used to make the payment. We will not be liable for any losses should you contact us after 28 days from the date of order.
Prices are subject to change without prior notice and at our discretion.
TAXES AND CUSTOMS
Té Amor is based in Jersey, Channel Islands. All deliveries made to the UK are subject to VAT, as required by HMRC, although tea is exempt. Any VAT incurred will be calculated at the till and paid directly to HMRC for you. This avoids any unnecessary delays at customs and associated administration fees charged.
We apologise for the inconvenience.
When ordering goods for delivery outside of the UK, customers are responsible for ensuring compliance with the laws of the importing country and for paying all applicable customs duties, taxes and import charges that may be incurred.
CURRENCY / EXCHANGE RATES
All transactions on the Website are processed in GBP. If we show any prices in currencies other than GBP, these are indicative values only.
Links on this Website may direct you to third-party websites that are controlled and maintained by others. Any link to other websites is not an endorsement by us and we are not responsible for the contents or privacy policies of these websites.
COPYRIGHT / INTELLECTUAL PROPERTY RIGHTS
This Website and all of its contents are owned by or licensed to Té Amor. Your use of the Website grants you no rights in relation to copyright, trademarks, design rights or other intellectual property rights.
We provide the Website solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without prior written consent from Té Amor. This excludes copying and printing portions of the Website for the purpose of placing an order on www.te-amor.com or for non-commercial use at home. Unlawful reproduction may result in legal action.
You, the Customer, must have an email address to register with and use the Website. By registering with Té Amor, you agree that we shall use email as the principal means of communication with you for any matters regarding your order.
You agree that all personal information that you provide is accurate and complete in all respects.
You will not impersonate another individual or use any details that you are not authorised to use.
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Té Amor shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
These Terms and Conditions and any separate agreements shall be governed by and construed in accordance with the law of Jersey and both parties agree to be bound by the exclusive jurisdiction of the Jersey courts.
TÉ AMOR’S RIGHTS
We retain the right to alter, temporarily withdraw or modify the Website without the need of prior notification.
We reserve the right to change these Terms and Conditions from time to time and your continued use of the Website will signify your acceptance of any adjustment to these terms.
We retain the right to refuse service to any consumer, company or business.
DISCLAIMER, EXCLUSIONS AND LIMITATION OF LIABILITY
The Company endeavours to ensure that all information and pricing on this website is accurate, but occasionally an error may occur. If the Company discovers an error has been made, we reserve the right to cancel the order – the contract with the buyer begins when the Dispatch Confirmation email is issued.
Whilst the Company makes every effort to keep to delivery schedules, time of delivery shall be an estimate only. The Company shall not be liable for any consequential loss incurred by the buyer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
The Company has tried to accurately display colours and images of the products on the Website, but they may differ slightly and should be relied on for illustration purposes only.
Changes may be made to the material on this Website, or to the products and prices described in it, at any time and without notice. The Company reserves the right to discontinue any product at any time.
The material on this Website may be historical and out of date, and there is no commitment to update such material.
Té Amor’s liability is limited to the price paid for products (excluding delivery costs) and Té Amor accepts no responsibility for any indirect or consequential loss caused to the buyer for providing faulty products. Faulty goods received shall be dealt with as per the Returns Policy.
Té Amor shall not be liable for any claims, liability, damages, losses, costs and expenses arising out of any breach of the Terms and Conditions made by the buyer.
Té Amor makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
VISITOR MATERIAL AND CONDUCT
You are prohibited from misusing or harming this website, whether through hacking, attempts to cause technical harm, or via posting material we consider offensive, and we will cooperate with any law enforcement authority requesting or directing us to disclose the identity of such a perpetrator.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.